New Website FAQ
Potomac Hills Homeowners Association New Website FAQ
The Board of Directors is pleased to provide homeowners with an updated, easy to navigate website that provides you with the ability to easily review our neighborhood documents, reserve the clubhouse online, offer your assistance to your neighbors, and so much more. We have created this document to help answer some of the Frequently Asked Questions regarding the new site.
How do I access the Homeowner’s Areas?
Your username is the email address you have on file with Landmarc. A temporary password will be emailed to you upon initial set up. You will need to change your password upon first login. If you require any assistance, please reach out to our Community Manager or the Board.
Your username is the email address you have on file with Landmarc. A temporary password will be emailed to you upon initial set up. You will need to change your password upon first login. If you require any assistance, please reach out to our Community Manager or the Board.
I am a new homeowner, how do I access the homeowner's area? First, welcome to the community! We're glad you're here. If you would like access to the homeowner's section, please contact the Management company or the Board and we will get you set up!
What is a Level 1, 2, or 3 user?
User Levels are for creating a hierarchy of Users under a primary User. These are also called Sub Users. This is useful for families, landlord vs renters and any other situation where individual Users are associated with another User. There are 3 levels referred to as User Level 1 (primary), User Level 2 (such as a spouse, renter or team members) and User Level 3 (such as children). User Levels are optional and help with data integrity, limiting the ability to log in and reporting.
User Levels are for creating a hierarchy of Users under a primary User. These are also called Sub Users. This is useful for families, landlord vs renters and any other situation where individual Users are associated with another User. There are 3 levels referred to as User Level 1 (primary), User Level 2 (such as a spouse, renter or team members) and User Level 3 (such as children). User Levels are optional and help with data integrity, limiting the ability to log in and reporting.
Can I pay my commercial parking pass through the new website?
Commercial Parking spaces can be paid through the Vantaca system, the same system in which you pay your HOA dues. Once paid, please email the community manager, Paige, so she can properly credit the payment.
Commercial Parking spaces can be paid through the Vantaca system, the same system in which you pay your HOA dues. Once paid, please email the community manager, Paige, so she can properly credit the payment.
Can I pay for the clubhouse rental through the new website?
Clubhouse Rental Fees can be paid through the Vantaca system, the same system in which you pay your HOA dues. Once paid, please email the Board and the Community Manager, Paige, so we can ensure the payment is properly processed. You may pay the security deposit for the clubhouse through Vantaca as well however if the security deposit is refunded to you, it will be sent to you via check. Security deposits will not be returned to the method of payment. If you wish not to wait for the refund of the deposit, you may pay the security deposit with a money order which will be returned to you once your post event walkthrough is completed.
Clubhouse Rental Fees can be paid through the Vantaca system, the same system in which you pay your HOA dues. Once paid, please email the Board and the Community Manager, Paige, so we can ensure the payment is properly processed. You may pay the security deposit for the clubhouse through Vantaca as well however if the security deposit is refunded to you, it will be sent to you via check. Security deposits will not be returned to the method of payment. If you wish not to wait for the refund of the deposit, you may pay the security deposit with a money order which will be returned to you once your post event walkthrough is completed.
Do I have to list an Emergency Contact in my profile?
While not mandatory, we do encourage you to list a secondary contact person in which Landmarc or the Board of Directors may contact in the event there is an emergency with you or your property.
While not mandatory, we do encourage you to list a secondary contact person in which Landmarc or the Board of Directors may contact in the event there is an emergency with you or your property.
Do I have to list myself in the community directory?
NO. This is optional and you can control what information you share from your homeowner profile section under Directory Preferences.
NO. This is optional and you can control what information you share from your homeowner profile section under Directory Preferences.
Do I have to sign up for text messages from the Association?
NO. This is optional. The intent of the text message solution is to send time sensitive, urgent notices to the community like severe weather, road closures, and important community safety notices. You can unsubscribe anytime.
NO. This is optional. The intent of the text message solution is to send time sensitive, urgent notices to the community like severe weather, road closures, and important community safety notices. You can unsubscribe anytime.